1. Introduction 

Welcome to IT Managed Services Limited (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website www.itmanaged.net, in accordance with UK General Data Protection Regulation (UK GDPR) and the UK Information Commissioner’s Office (ICO) guidelines. 

2. Information We Collect 

We may collect and process the following data about you: 

• Personal Identification Information: Name, email address, phone number, etc. 

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

• Usage Data: Information about how you use our website, products, and services. 

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences. 

3. How We Use Your Information 

We use the information we collect in the following ways: 

• To provide, operate, and maintain our website. 

• To improve, personalise, and expand our website. 

• To understand and analyse how you use our website. 

• To develop new products, services, features, and functionality. 

• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes. 

• To process your transactions and manage your orders. 

• To send you emails. 

• To find and prevent fraud. 

4. Legal Basis for Processing 

We process your personal data based on the following legal grounds: 

• Consent: You have given clear consent for us to process your personal data for a specific purpose. 

• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. 

• Legal Obligation: The processing is necessary for us to comply with the law. 

• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party. 

5. Data Sharing 

We may share your information with: 

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. 

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process. 

6. Data Retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

7. Your Data Protection Rights 

Under UK GDPR, you have the following rights: 

• Right to Access: You have the right to request copies of your personal data. 

• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. 

• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions. 

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. 

• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions. 

• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

8. Complaints 

If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@itmanaged.net. You can also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/. 

9. Changes to This Privacy Notice 

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. You are advised to review this Privacy Notice periodically for any changes. 

10. Contact Us 

If you have any questions about this Privacy Notice, please contact us at: 

• Email: dpo@itmanaged.net 

• Address: West Lancashire Investment Centre, Maple View, White Moss Business Park, Skelmersdale, WN8 9TG 

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Revised: September 2024